Always carry your cake box from the bottom and keep it level.

Remove from fridge 2+ hours before serving for best flavour and texture.

Keep away from direct heat and sunlight.

Store leftovers in an airtight container in the firdge for up to 5 days, or freeze for 2 months.

I am a private registered home business located in Royal Oak, 1023, Auckland, NZ.

Since I operate on a pickup-only basis, a complete address will be provided with your order confirmation.

We accept orders within a 2-month window to help avoid changes or cancellations.

Our orders automatically cut off at 12am, 3 days prior, unless we are fully booked. Our date selector will show our current availability when you place your order, ensuring a smooth booking process.

Here is a guide on cake sizing + how to serve your cake. Please note these are rough indications. If you're a cake lover - then always size up for leftovers :)

Cancellations

Cancellations made within 72 hours of the order date: No refund or credit.

Cancellations made 5 days or more before the order date are entitled to a 75% refund. 25% is retained to cover administrative and production costs. All refunds or credits are at our discretion

Refunds

If you're unsatisfied with your order, please contact us within 24-48 hours of your event, providing a detailed explanation and supporting evidence. Refunds are evaluated on a case-by-case basis. Please note:

• No refunds for personal taste preferences.
• Return of the uneaten portion is required for assessment.
• A 25% non-refundable fee applies to initiated orders. The remaining balance may be refunded as store credit or bank transfer.
• No refunds for cakes that have been fully consumed.

Once your order has been picked up or handed over for delivery, we cannot accept any responsibility. Please address any issues at the time of collection. We will not accept any refund requests for design once the cake has left the premises.

Yes, you can order a custom cake!

Please refer to my custom cake order form

Store your Baby Bruce in the fridge in an airtight container. For best flavour and temperature, consume at room temperature.

Our cakes contain dairy, soy, eggs, and gluten. Our cake are halal friendly

Please note that we do not currently offer dairy-free, eggless, or vegan cake options. We apologise for any inconvenience!

A full list of detailed ingredients can be provided upon request.

I do not offer personal delivery for cakes at this time. However, I gladly accept the Uber Delivery Package service!

Many customers choose to organise an Uber delivery to collect their cakes. Let me know in advance when you’ll be arranging the collection, and I’ll be happy to hand it over to the driver for you. Please note that I am not liable for any damages that could occur during the delivery. 

If you choose to use this service please note it down in the "Any Other Requests" section of your order.

If you have ordered a Baby Bruce cake slice for delivery, please note that we use a third-party courier service. Shipping options include overnight service for North Island orders and 1-2 day shipping for South Island orders.

Please be aware that, according to NZ Post terms and conditions, “overnight” is only an estimate, and there may be potential delays. You will receive tracking information once your order has been picked up.

In the event that your order is lost or stolen, we cannot take responsibility, and refunds will not be issued. It is at the customer's risk if the order is misplaced, as we cannot be held liable once your order has been dispatched from our premises.

Please ensure you have read the full product description, which includes all shipping timeframes and dispatch days.

Due to the fragile nature of our vintage cakes, they cannot be shipped. However, the only items we can ship are our Baby Bruce cake slices, which taste just as delicious!

Saturday: 8am-10am

Tuesday-Friday: 10am-4pm

If you need a cake outside of the collection time frame, please contact me at victoria@babybuckbaking.co.nz 

An after-hour fee may apply.